Refund & Returns Policy

Last Updated: August 2026

Overview

At G&G Skincare, we want you to have a smooth and reliable shopping experience. Because our products are skincare and personal-care products, we follow hygiene and safety guidelines when handling returns and exchanges.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 7 days of delivery.

Eligibility for Returns & Exchanges

A return or exchange may be accepted if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • An item is missing from your order.

For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged, unless the product is defective or the issue is due to an error on our part.

Eligible products should be returned in their original packaging and condition.

7-Day Return & Exchange Period

You must contact G&G Skincare within 7 days of receiving your order to report an eligible issue.

Requests submitted after 7 days may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

  1. Contact us within 7 days of delivery.
  2. Provide your order number.
  3. Send clear photographs of the product and its packaging.
  4. Our team will review your request and provide further instructions.

Please keep the original packaging until your request has been resolved.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method.

For Cash on Delivery orders, our customer support team will contact you regarding the refund arrangement.

For Direct Bank Transfer orders, refunds may be processed through bank transfer after the required account details have been verified.

Refund processing times may vary depending on the payment method and banking process.

Non-Returnable Products

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used skincare products.
  • Products damaged after delivery due to customer handling.
  • Products returned without prior approval.
  • Products reported after the 7-day return period.

Exchanges

We may provide a replacement for products that are:

  • Damaged during delivery.
  • Defective.
  • Incorrectly supplied.

Exchanges are subject to product availability. If the same product is unavailable, G&G Skincare may offer an alternative resolution.

Return Shipping

If the issue is caused by G&G Skincare, such as receiving a damaged, defective, or incorrect product, we may arrange or cover the applicable return shipping cost.

Please do not send any product back without contacting us first.

Order Cancellation

If you wish to cancel your order, contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible.

Need Help?

For questions regarding refunds, returns, exchanges, or damaged orders:

G&G Skincare
Phone: +92 336 9588875
Email: glowingnglow@gmail.com
Address: WAPDA Town, Block A2, House #484, Gujranwala, Pakistan

Beyond the Glow.